Returns/exchanges

At Every Girl, we are committed to providing high-quality skincare products. If you encounter any issues with the quality of our products due to a manufacturer defect, we are here to assist you with a return or exchange.

Conditions for Returns/Exchanges:

• Quality or Manufacturer Issues: We accept returns or exchanges only for items with a manufacturer defect or quality issues.
• Unused Items: To be eligible for a return or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
• Time Frame: Requests for returns or exchanges must be made within 30 days of the purchase date.

How to Initiate a Return/Exchange:

1. Contact Us: Please email us at [your email address] with your order number, a description of the issue, and photos of the defect if applicable.
2. Approval: Once your return/exchange request is approved, we will provide instructions on how to send the item back to us.
3. Processing: After we receive and inspect the returned item, we will notify you of the approval or rejection of your return/exchange. If approved, we will process your exchange or issue a refund to your original payment method.

Non-Returnable Items:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Items returned after 30 days of purchase.

We value your satisfaction and aim to resolve any issues as quickly as possible. Please contact us with any questions or concerns.